USA Today, America’s top newspaper ranked by circulation, says claims circulating on social media that the Biden administration raised insulin prices by freezing a 340B-related Trump administration rule are “missing context.”
Last Friday, the national newspaper’s Fact Check feature
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Forty-four New York state legislators have signed a letter to Gov. Andrew Cuomo (D) expressing “strong opposition” to the scheduled transfer in April of Medicaid managed care pharmacy benefits to Medicaid fee for service. They said the transfer “will have
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Humorist Bill Maher, host of HBO’s long-running Real Time with Bill Maher program, on Friday “honored” former U.S. House Energy and Commerce Chair Henry Waxman (D-Calif.) with a new award for unheralded public service—the Baldy. Waxman was a driving force
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By Brandon Newman, Pharm.D., MMHC, Chief Operations Officer at CPS
Delivering an excellent customer experience is crucial for 340B covered entities seeking to differentiate their in-house specialty pharmacy services from those of external specialty pharmacies. As in other industries, providing great service will boost customer satisfaction and loyalty, leading not only to better clinical results but also to stronger financial growth.
At CPS, we partner with Zitter Insights, a division of MMIT, to regularly measure patient satisfaction using the Net Promoter Score, or NPS. NPS is a cross-industry standardized index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. The results help us proactively identify opportunities for our embedded pharmacists and pharmacy liaisons to provide an even better experience to our health system partners’ patients.
Zitter Insights also benchmarks health system specialty pharmacies with other providers including retail and PBM specialty pharmacies. In the most recent Zitter Insights Specialty Pharmacy Patient Satisfaction Survey, hospitals and health system specialty pharmacies received an
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