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TIP: Make your FQHC’s 340B pharmacy access visible by consistently communicating low-cost medication options at scheduling, intake, and care coordination touchpoints.
FQHCs serve patients who are often managing chronic conditions alongside financial and access barriers, making awareness of affordable medications critical. Yet many patients are unaware that their health center participates in 340B or how to access discounted prescriptions through contract or in-house pharmacies.
To close this gap, FQHCs should embed simple, standardized messaging about pharmacy access into high-volume workflows such as appointment scheduling, registration, eligibility screenings, care management visits, and after-visit summaries. Front-desk staff, medical assistants, and care coordinators should be equipped with clear talking points so patients receive consistent guidance regardless of where they enter the system.
When patients understand where and how to fill prescriptions affordably, medication adherence improves, care becomes more consistent, and 340B savings are more effectively reinvested into expanded services, supporting the FQHC’s mission to provide comprehensive, accessible care to underserved communities.
Lauren Navas is chief growth officer and head of business development at Ravin Consultants. She can be reached at lauren@ravinconsultants.com
