Why am I not receiving the newsletter in my inbox?
Please add email@example.com to your safe email list. Otherwise, your emails may end up in your spam folder. If that doesn’t help, contact your IT department and ask them to make adjustments to allow you to receive our publication. You can let them know that we use MailChimp to send our emails. Remember that you can access all 340B Report content via the website with your login. You do not need the email to access content.
Can I share my subscription with people outside of my organization?
Your group subscription is limited to the employees of your company/organization and users must share the same URL. The number of users is defined by the subscription plan you purchased. Sharing of passwords, forwarding or copying articles or issues is against the law and is expressly prohibited.
How do I reset my password?
Passwords are not required to login to your account. Instead, when you sign in to your account, enter your email address and click Send sign in link. We’ll send you an email with a link that you can click to sign in. The link can only be used once and expires after 24 hours.
If you prefer to create a password, you can do so after you have become a user on a subscription. If you ever need to reset your password, click this link
https://340breport.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes.
FOR PLAN MANAGERS:
Manage team members as a Plan Manager
The Plan manager (person purchasing a subscription to a Team plan) is the sole contact responsible for billing, transactional emails, renewals, etc. The Plan manager, in addition to having access to the site under the terms of the Plan, has the responsibility for managing all of the individual seats that are included in the Team plan. The access and settings of the individual seat accounts are inherited directly from the Team plan.
Via the Subscriptions tab in their account, the Plan manager can click the Manage members link to add members, remove members, and purchase additional seats.
They have access to a unique link they can send to people to directly join the Plan. They also have the option to require the Plan manager’s approval before new Team members can join the Plan.
For team subscriptions with more than 10 members, we switch to a search bar, rather than a list of members, for ease of use.
Team members can also voluntarily leave a Team via the Subscriptions tab in their account. The seat will return to the Plan manager’s total available seats.
Can I update my credit card?
Yes. Log in to your account, add the new card and click Update my credit card.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions menu item.