Holly Russo, Maxor 340B

Bridging the primary care gap: The role of in-house pharmacies in today’s healthcare marketplace


Healthcare leaders have a lot on their plates. Today’s healthcare landscape requires health care organizations to compete in attracting and retaining qualified employees, remain up to date on reimbursement changes, select and employ technologies to serve more patients in convenient ways, and adhere to quality standards to serve their communities.

With the need for pharmacy to become an integrated part of health care organizations and for leaders to be successful in achieving their objectives, organizations are turning to Maxor, a national provider of pharmacy services. Maxor’s been helping healthcare leaders tackle pharmacy challenges for more than 90 years.

Maxor partners with hospitals, health systems and grantee organizations (e.g. Community Health Centers, Ryan White Clinics, STD Clinics, FQHC and FQHC look-a-likes) to create fully customized solutions, allowing clients to realize clinical and financial benefits without the headache of running an onsite pharmacy. Not to mention, Maxor is a leading expert in 340B pharmacy reimbursement—giving partners peace of mind when it comes to program guidelines and drug costs.

Why consider an in-house pharmacy?

As shortages around primary care continue to persist, healthcare leaders are looking toward pharmacy and pharmacists to not only supplement patient care, but also enhance it. In fact, it is common for patients to see their pharmacist more often than their primary care physician, creating opportunity for pharmacists to build trust and further engage patients in their care.

Placing an in-house pharmacy with Maxor creates an environment for patients to experience a more integrated approach to care by facilitating mechanisms to enhance communication amongst clinicians, which can lead to better health literacy, less no-show appointments, improved clinical outcomes, and increased patient satisfaction.

By creating an in-house pharmacy with Maxor, health care organizations get comprehensive pharmacy management along with reduced management burdens, costs, and staffing. Not to mention, a partnership with Maxor can expand current pharmacy offerings while promoting innovation through medication therapy management, collaborative practice agreements and more.

Is an in-house pharmacy feasible for me?

At Maxor, we understand each organization is unique, which is why we have developed a powerful, consultative process that helps us get to know you, your patients, and your clinicians—all so we can craft a custom, onsite pharmacy that will deliver value day after day.

Through an in-house pharmacy, health care organizations can help patients manage complex or chronic conditions by reviewing medication efficacy, assessing a medication schedule that meets the person’s lifestyle, measuring the therapeutic effect of the drug, being available to engage patients in ways that improve health literacy, and adherence.

How is value realized by employing an in-house pharmacy partner?

Maxor provides value to health care organizations looking to implement an in-house pharmacy in four primary ways:

  • Efficiency: Maxor’s pharmacies have a median wait time of five minutes, while 94 percent of all prescriptions are dispensed in less than 30 minutes. More than 90% of specialty prescriptions are delivered to patients in two business days or less, while coordinated care between the pharmacy and clinical staff results in faster start to therapy for specialty patients. In addition, Maxor can execute a “meds to beds” program which can help healthcare organizations in decreasing readmissions, improve discharge prescription capture, reduce barriers to medication adherence, and improve the patient experience.
  • Innovation: As direct-to-consumer chains and specialty pharmacies make moves to acquire patients, Maxor’s comprehensive outpatient pharmacy information system includes configurations to determine patient, prescriber, drug, payer, and location for 340B eligibility. A dedicated data analytics team within Maxor also helps to predict and drive care outcomes.
  • Patient Satisfaction and Quality standards: Maxor’s in-house pharmacies received a 95.3% top box score for patient satisfaction. Maxor also employs personnel who are experts in URAC and ACHC accreditation. Accreditations help ensure that pharmacies meet certain quality standards and in the case of specialty pharmacies, accreditations demonstrate that the pharmacy can provide specialized care to patients. Accreditations may also help pharmacies obtain access to limited or exclusive distribution drugs.
  • Cost savings: Maxor can assist health care organization partners and its patients obtain access to patient financial assistance resources. Not to mention, Maxor’s prescription capture rates exceed 70%.

The importance of data transparency when employing an in-house pharmacy

Lastly, with Maxor, you will always know where your organization stands when it comes to your pharmacy’s performance. Maxor’s comprehensive reports are included in the maintenance of your in-house pharmacy, which allows data transparency to identify trends both positive and negative in recognizing what is working and areas that need improvement.

Holly Russo, Senior 340B Director for Maxor, can be reached at herusso@maxor.com.

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